Shipping policy
Shipping Policy
Thank you for shopping with Vitalis Core. We aim to provide reliable and efficient delivery for all orders.
🥇 1) ORDER PROCESSING
- Orders are processed within 1–2 business days after payment confirmation
- Orders are not processed on weekends or public holidays
You will be notified once your order has been processed and dispatched.
🚚 2) DELIVERY OPTIONS
We offer the following delivery methods:
📦 PAXI (Pep Stores)
- Delivery to your nearest Pep Store
- Estimated delivery: 3–7 business days
- Affordable option for nationwide delivery
🚛 Courier Delivery (Nationwide)
- Door-to-door delivery via courier
- Estimated delivery: 1–3 business days after dispatch
- Tracking details will be provided
💰 3) SHIPPING COSTS
Shipping costs are calculated based on:
- delivery method selected
- location
👉 Final shipping cost will be confirmed before order completion.
⏱️ 4) DELIVERY TIMES
Delivery times are estimates and may vary due to:
- location
- courier delays
- peak periods
Vitalis Core is not responsible for delays caused by third-party couriers.
📍 5) ADDRESS ACCURACY
Customers are responsible for providing accurate delivery details.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
📦 6) TRACKING YOUR ORDER
- Tracking details will be provided for courier deliveries
- Customers using PAXI will receive collection details
⚠️ 7) LOST OR DELAYED ORDERS
If your order is delayed or not received:
- please contact us within a reasonable timeframe
- we will assist in tracking and resolving the issue
📩 8) CONTACT US
For any shipping-related queries, please contact us on: info@vitaliscore.co.za and we will assist you